Refund policy

1CFS Return policy

We accept unworn, unwashed, and unaltered items purchased directly from https://1stchoicefamilyservices.com/ that are received by us within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our address. Gift Cards both physical and digital are not eligible for return. Also, you will need the receipt as a proof of purchase. 

How do I return an item?

To start a return please contact us at shop@1stcfs.org. If your return is accepted, we will give you instructions on how and when to return the package. Items sent back to us without first requesting a return will not be accepted.

What about my refund?

If we receive your return within 30 days of your order date, you can choose to receive your refund, minus any original shipping charges, to your original payment method. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 7-10 working days for us to process your refund. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information.

If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items. Refunds are processed based on applicable item and tax charges. We do not refund original shipping charges.

Do you refund original shipping charges?

Refunds are processed based on applicable item and tax charges. We do not refund any original shipping charges.