1CFS Shop
Top Questions
Where are my T-shirts?
To trace your package, enter your tracking number below. Note that your shipping confirmation
email will include tracking information.
What is your return policy?
Returns are free for consumers in the United States. We accept things purchased directly from
1stchoicefamilyservices.org/ that are unworn, unwashed, and unmodified that are received by
us within 30 days of your order date. Please factor in the time it takes the carrier to deliver your
item(s) to our Ohio warehouse. Gift Cards (both physical and digital) and any goods labeled
"Final Sale" are FINAL SALE and not returnable. For further information, please read our Return Policy.
Orders
What payment methods does 1CFS accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay,
Google Pay, Meta Pay, and 1CFS Shop Gift Cards. At this time, we do not take cheques or cash.
if you pay with a 1CFS Shop Gift Card, you may pay the balance of your purchase with a credit
card, PayPal, Apple Pay, or any other approved method of payment.
When I attempted to check out, I received an error notice. What does this mean?
Please confirm that the billing information you entered matches the information on file with your credit card issuing bank. If you input billing information that differs from what your bank has on file, your order will be rejected.
I'm having trouble completing my order. What should I do?
Please clear your browser's cache and cookies and attempt checking out again. For more assistance, please contact our customer support team with your email address, device, and
browser type.
How can I redeem my 1CFS Shop Gift Card?
It's simple to redeem your 1CFS Shop Gift Card! Simply input the Gift Card Code and Pin Code in
the appropriate areas during the Payment stage of checkout, then click "Apply" before completing your transaction. If you don't have a Pin Code, enter the last four characters of your Gift Card Code. If correctly redeemed, the discount will be shown in the total at the bottom of your screen.
How can I know whether my order was successfully placed?
Following the submission of your order, you will be led to an order confirmation page with your
order number. If you've arrived at this page, we've received your purchase and are either evaluating your payment information or processing it. You should also receive an e-mail
confirmation immediately after submitting your order, confirming that we received it. You will receive an e-mail confirming shipment once your order has been dispatched.
When will my order be processed?
Orders are processed and sent within 2 to 3 business days after the order date, Monday through Friday. Please keep in mind that we do not process orders on weekends or major holidays. All processing timeframes are estimates and are subject to change.
Can I cancel an order that has already been placed?
Your order cannot be canceled or amended after it has been placed in order to speed up delivery to our clients. However, once you have your items, you may be able to return them to us.
Do you offer price adjustments?
We are devoted to providing you with exceptional deals on our most recent styles, which may vary on a daily basis. We do not presently provide post-purchase price adjustments due to our continuously changing offers.
How can I obtain a gift receipt?
We do not currently offer independent gift receipts, however the slip in your box does not
include pricing and can be used as a gift receipt.
Shipping
Where are my items?
To trace your package, enter your tracking number below. Note that your shipping confirmation
email will include tracking information.
What is the cost of shipping and handling?
Shipping and handling charges may vary based on the prices provided by our shipping providers and any promotions we may conduct. Please check 1CFS Shop for current shipping prices
and/or any current discounts. 1CFS Shop maintains the right, at any moment, to modify its
shipping policy. The delivery methods available at checkout will vary depending on your
shipment address and the amount of things bought.
All delivery dates and timings are estimates supplied by the carrier and are not guaranteed.
Please keep in mind that orders are processed and sent within 2 to 3 business days following
the order date, Monday through Friday. You can contact the courier directly if you have a
delivery question:
UPS: 1 (800) 742-5877
USPS: 1 (800) 275-8777
When will my order be completed?
Orders are processed Monday through Friday, and sent within 2 to 3 business days following
the order date. Please keep in mind that orders are not processed on weekends or major
holidays. All processing times are estimates and might change.
What size T-shirt should I get?
Determine your size by measuring the breadth and length of your chest. To find your size, use
the chart below.
Please Contact Us
We enjoy talking with our customers at 1CFS, and we want to make it as simple as possible for
you to contact us with any order-related questions.
Our objective is to make your purchasing experience with 1CFS pleasurable and memorable.
Please contact us using one of the options listed at the bottom of this page.
M - 20-25" - 26-29"
L - 21-27" - 26-30"
XL - 22-29" - 27-31"
2XL - 23-31" - 28-32"
3XL - 28-29" - 29-33"
*Apparel Size Chart. Men’s sizing. For women, take 1-2 sizes down from your normal size.